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We're open Monday to Friday from 8:00 AM to 6:00 PM

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Frequently Asked Questions

What are your working hours?

Our standard working hours are Monday to Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 2:00 PM. For emergencies, we offer 24/7 support for our premium service clients.

How quickly can you respond to service requests?

We typically respond to service requests within 2-4 business hours. Emergency requests are prioritized and often addressed within 1 hour. Response times may vary based on current workload and request complexity.

Do you offer remote support services?

Yes, we provide comprehensive remote support for most software-related issues. Our technicians can securely connect to your device (with your permission) to diagnose and resolve many problems without needing an in-person visit.

What areas do you serve for on-site support?

We cover the entire metropolitan area for on-site services. There may be additional charges for locations outside the city center. Contact us with your specific location for accurate service availability and pricing.

How do your training programs work?

Our training programs are available in multiple formats: in-person at our center, on-site at your location, or virtually via video conference. We offer both scheduled group classes and customized one-on-one training sessions.